Case Study – Hospitality and Entertainment
Proactive cyber defense for a complex hospitality network
DOWNLOAD THE PDFAbout the client
The client, situated in the US, specializes in hospitality and entertainment services. It employs a significant workforce and maintains operations across several key states. The company’s offerings include a wide range of entertainment and dining facilities, with an extensive network of gaming and tavern locations that are a high-visibility target for threat actors. These require continuous visibility and proactive management of its attack surface to minimize exposure and ensure business resilience.
The client’s challenge
The client was looking to engage with a trusted service provider adept in managing and operating their platform – one that could enhance the value delivered and ensure top-tier protection against evolving cyber threats, with services that included thorough threat analysis and remediation.
The company already had a Security Incident and Event Management (SIEM) technology and an Endpoint Detection and Response (EDR) solution from a prominent vendor but required a partner that could maintain and enhance the technology’s performance and extract its full potential in terms of cyber security, strengthening its overall security posture.
The client was focused on:
- Efficient management of their existing cyber security solutions to reduce exposure and risk.
- Enhanced cyber protection through proactive threat-led detection and response
- Development and management of new security use cases aligned to its most critical business and threat scenarios.
Benefits
- Threat-led detection and response
CyberProof’s analysts leverage advanced orchestration and automation to accelerate detection, containment, and remediation of high-priority threats. - Continuous exposure management
Integrated visibility across diverse data sources reduces false positives, improves situational awareness, and strengthens control over the client’s attack surface. - Expert-driven threat intelligence
Nation-state–trained experts enrich operations with real-world insights from active threat environments, enhancing the client’s defense against evolving adversaries. - Operational efficiency and resilience
Cloud-native SecOps collaboration streamlines workflows across distributed teams, reducing time to respond while maintaining consistent, resilient operations.
Our solution
CyberProof partnered with the client to optimize their existing SIEM and EDR systems as well as provide them with full Managed Detection and Response (MDR) and Digital Forensics and Incident Response (DFIR) services. The engagement focused on strengthening threat visibility, optimizing detection content, and expanding the client’s capabilities into the cloud to enable a unified, threat-led defense model.
In addition, CyberProof’s team expanded the client’s systems into the cloud, taking an active role in the management of their current use cases and the development of new strategic ones through Use Case Management that met the needs of their Gaming Management System to identify specific anomalies. This initiative not only maintained the integrity of the client’s pre-existing defense mechanisms but also augmented their overall security framework.
Over ten customized response playbooks were deployed to proactively contain threats, while advanced automation within the CyberProof service delivery platform reduced Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).
Results
CyberProof’s partnership delivered measurable improvements in the client’s security operations. By automating key SOC workflows and deploying over ten tailored response playbooks, the client achieved more than a 50% increase in operational efficiency. A fully integrated, 360-degree services architecture enhanced visibility and coordination across the cyber defense landscape, while new, measurable KPIs were introduced to baseline performance and drive continuous improvement in threat detection and response.
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