Case Study – Aviation
Building a proactive detection and exposure management model for a leading global airline
DOWNLOAD THE PDFAbout the client
The client is one of the world’s leading airlines. It operates over 20,000 flights per month, serving over eighty international destinations in more than thirty countries.
With a highly connected digital ecosystem, the airline must ensure round-the-clock safety and security for all its operations. The client’s IT ecosystem includes a combination of on-premises and cloud architecture, e-commerce, third-party hosting, application access and management, endpoints, and more. Maintaining visibility and managing exposure across a hybrid IT environment is critical. Ensuring continuous protection of mission-critical systems and sustaining cyber resilience remain top priorities for the airline’s security leadership.
The client’s challenge
The airline planned to migrate key services and applications to the cloud, introducing potential exposure to new threats and increasing the complexity of its security landscape. Maintaining continuous protection across on-premises and cloud environments, while managing multiple third-party integrations, required a more proactive and unified detection and response approach.
CyberProof was selected as the preferred provider to design, build and operate the following security operations capabilities and services:
- Migrating security services from the incumbent service provider
- 24×7 monitoring and response for security events
- Content rebuild and ongoing management of the SIEM platform
- Regular threat intelligence updates aligned to relevant attacker activity
- On-site security specialists providing real-time support and operational continuity
The client’s goal was to modernize its security operations with a threat-led, managed detection and response model, improving visibility, accelerating incident response, and reducing overall exposure to emerging risks.
Benefits
- Single pane of glass view: Providing real-time alerts and prioritized recommendations for IT and security incidents, improving visibility into potential exposure points
- Quicker response: Using advanced automation within the CyberProof service delivery platform reduced Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).
- Greater efficiency: By optimizing how multiple tools are integrated and orchestrated, repetitive tasks were automated and resources could be focused on genuine threats.
- Improved visibility: Leveraging the platform’s automation and collaboration capabilities, the client enhanced situational awareness and reduced Mean Time to Respond (MTTR).
Our solution
CyberProof transitioned the client’s Security Information and Event Management (SIEM) from the previous provider, integrating new data sources and enhancing detection rules to improve visibility across the hybrid environment. In response to skills shortages, CyberProof also built a staff augmentation model which provides continuous access to security specialist resources. This model allows CyberProof to function as a full partner in helping provide complete end-to-end cyber support and assisting with cloud and digital transformation.
Using CyberProof’s service delivery platform, the solution unified all major security tools into a single operational view, enabling faster response and better prioritization of threats based on risk and business impact. Automation and ChatOps collaboration between CyberProof analysts and the client’s internal team streamlined investigations and accelerated incident response.
Results
The airline achieved stronger cyber resilience through improved threat visibility, faster detection, and reduced MTTR. Continuous integration of threat intelligence and automation ensured proactive exposure management, helping the client stay ahead of evolving risks while maintaining seamless global operations.
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