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Jira Administrator

Location: India


CyberProof is a cyber security services and platform company, whose mission is to help our customers to react faster and smarter to stay ahead of security threats and create secure digital ecosystems. CyberProof integrates all the key elements and automates processes to detect & prioritize threats early while responding rapidly and decisively.

CyberProof is part of the UST Global family. Some of the world’s largest enterprises trust us to create and maintain secure digital ecosystems using our comprehensive cyber security platform and mitigation services.

What will you do?

Support JIRA, Confluence and Bitbucket administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.

 • Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA hosting partner.

 • Install, manage and administer Jira add-ons, plugins, and extensions.

 • Understand and adapt XML configuration files in regards to JIRA/Rally integration as necessary. 

 • Meet with stakeholders to identify JIRA Project, Bitbucket and Confluence needs and implement them as appropriate. 

 • Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence/Bitbucket workflows and processes in place, identifying where functionality can/cannot meet user requests.

 • Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.

 • Develop and compile training materials based on the department’s needs.

 • Create, maintain and support dashboards and advanced filters for end users reporting capabilities.

 • Establish and execute data stewardship and best practices.

 • Provide User Management and grant user permissions in accordance with role given by the company.

 • Create and maintain detailed technical and user facing documentation.

 • Resolve issues as they arise with JIRA Projects, Bitbucket and Confluence in coordination with JIRA hosting partner team.

 • Interact with existing vendors for support and troubleshooting, Working with our JIRA instance hosting provider on necessary upgrades and communications with others on planned outages.


 • Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite.

 • Proficient in understanding and adapting XML (Extensible Markup Language)

 • Experience with hosted environments and remotely co-located systems.

• Basic programming knowledge with an understanding of various Java frameworks

 • Experience installing and updating JIRA plugins using Atlassian SDK is a plus.(.i.e. Rally plugins)

 • Experience as a JIRA Administrator in the past where one has customized JIRA projects with various schemas

 • Proficient in Project Setups, Components, JIRA Reporting, Report Filters and Dashboard creation

 • Excellent problem solving and process implementation skills.